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Extended Warranty Terms & Conditions

This Extended Warranty (“Warranty”) is offered by Particula L.T.D. (“We”, “Us”, “Our”) to the original purchaser (“You”, “Your”) of the product from Particula. This Warranty applies worldwide, unless local law stipulates otherwise.

  1. Coverage:
    • This Warranty covers any damage to Your product, except in cases of loss or theft.
    • Coverage begins on the date of purchase and continues for a period of one year.
    • Any claims under this Warranty must be validated by Our support team.
  2. Exclusions:
    • This Warranty does not cover loss or theft of Your product.
  3. Claim Process:
    • To file a claim, open a ticket at https://support.particula-tech.com/hc/en-us/requests/new and provide a description of the incident along with images of the damage.
    • You will need to provide Your order number and proof of payment.
    • Claims will be evaluated internally by Our support team.
  4. Replacement:
    • In the event a claim is approved, a replacement product will be provided.
    • The warranty period will not reset with the issuance of a replacement product.
    • There are no refunds available beyond the standard 14-day return window.
    • Replacement under this Warranty is limited to the same or a comparable model.
  5. Cancellation:
    • You may cancel this Warranty within the standard 14-day return window for a full refund.
    • After the initial 14-day period, no cancellations or refunds are permitted; only replacement as per the terms herein.
  6. Transferability:
    • This Warranty is non-transferable and applies only to the original purchaser, unless the product was initially purchased as a gift.
  7. Dispute Resolution:
    • We have sole discretion in the resolution of any disputes arising under this Warranty.
    • Any disputes arising under this Warranty shall be governed by the laws of the United States.
  8. Contact:
    • For any queries or further assistance related to this Warranty, contact our support team.
  9. General:
    • This Warranty is in addition to, and does not affect Your statutory rights.
    • These terms are subject to change without notice. It is Your responsibility to check for updates to these terms.

This document constitutes the entire agreement between You and Us regarding the Extended Warranty for Your product. By purchasing the Extended Warranty, You agree to be bound by these terms.