Security
Report a security issue
We take the security of our products seriously. If you believe you have found a security vulnerability in any of our products or apps, please tell us.What this covers: GoBalance Play, GoBalance Sport and the GoBalance app for iOS and Android, including their firmware and software.
How to report: email support@particula-tech.com. You do not need to give your name or any personal information to report an issue. If possible, include:
We take the security of our products seriously. If you believe you have found a security vulnerability in any of our products or apps, please tell us.What this covers: GoBalance Play, GoBalance Sport and the GoBalance app for iOS and Android, including their firmware and software.
How to report: email support@particula-tech.com. You do not need to give your name or any personal information to report an issue. If possible, include:
- the product and model, and the firmware or app version
- a description of the issue and how to reproduce it
- any proof-of-concept or screenshots
What happens next:
- We will acknowledge your report within 5 business days.
- We will send you a status update at least every 30 days until the issue is resolved.
- We will tell you when the issue has been fixed.
Please give us reasonable time to fix the issue before disclosing it publicly.
Security update support periods
