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Help Center & Customer Support

FAQs

Please read our FAQs page to find out more.

Does the GoCube come pre-charged?

Yes!

We still recommend charging the cube before first use (should take approximately 2 hours), just because we know you wonā€™t be able to put it down after you start playing with it šŸ˜Š.

Battery and Charging Recommendation

GoCube works on a small lithium polymer rechargeable battery.

SuchĀ batteries may be damaged if the cell's voltage gets below a critical threshold, thus it is highly recommended to charge your GoCube once in a while to keep it above "0%", also when stored and not used for a long time (the charging frequency depends on typical usage).

Where do I find my accessories? (charging cable, etc.)

When you open the box, pull down the left compartment (where it says ā€œThank Youā€), and the ā€œGoodies Insideā€ sleeve will be revealed. Ā Ā Ā 

Once you pull it down, you will also find your Product Information Guide and Quick Start Guide, hiding in the slip. Ā 

How do I turn the cube on/off?

The cube will turn on once you connect it to the app.

When not connected to the app, the cube's battery is in a sleep state, which barely consumes any energy.

How do I charge the cube?

You connect the charging cable to the four holes in the central yellow panel.

Can I charge the cube without the stand?

Of course! The stand is there to make your cube rest like a champ when not in playĀ 

How do I know how much battery I have left?

You can check your battery life on the upper right side in the app.

How much time does it take to fully charge my GoCube?

It takes about 2 hours to charge your GoCube.

The cube should glow with 5 seconds or so gap to indicate charging.

Is it safe to leave my GoCube charging for a long time?

Yes!
There is no problem to leave your cube charging for as long as youā€™d like.